PROUNLIMITEDWEB.COM – Terms of Service

You, the customer, agrees to indemnify and hold harmless from any claims resulting from the use of our services.

Any account found to be in violation of another’s copyright will be expeditiously suspended, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please message us with the information required. If the request is a licensing issue, we may require further documentation.

Examples of Unacceptable Material On All Servers Include:

  • Malware, Warez, Phishing Materials, Lottery, Gambling, Illegal Downloads, Pirated Software Distributions
  • Proxy, Bots, Spam Bots, Port Scanners, IP Scanners, Mail Harvesting Scripts, Brute Force Programs/Scripts/Application, Top Sites, Chat Rooms
  • Mail Bombers/Spam Scripts
  • Banner Rotators, File Dumps, Using disk space as Secondary Storage
  • Escrow, Sales of illegal pharma, drugs, explosives
  • Streaming of live copyrighted events
  • Sending Denial of Service (DoS) attacks
  • Adult materials – Includes all pornography, erotic images, or otherwise lewd or obscene content.
  • Malware or virus storage
  • Illegal activities including but not limited to Ponzi’s schemes, pyramid schemes, FOREX, E-Gold, phishing, scam websites and pirating software
  • Any form of file hosting, file storage, file sharing, Cyberlocker or similar activity is prohibited
  • Spamming with masked links to navigation menu like contact, sitemap, footer links etc.
  • IP spoofing
  • IRC egg drops / IRC Relays
  • Script use 100% CPU
  • Resource intensive scripts (CPU, I/O, Network)

You may not place excessive burdens on our CPUs, servers or other resources, including our customer support services. You understand that bandwidth, connection speeds and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result in our need to place restrictions on your use of the Services. You agree that we may place restrictions on your use of the Services or customer support services to the extent that they exceed the use of these resources by similarly situated customers.

Shared Web hosting accounts are allowed to use a maximum of 75,000 nodes.

 

Unlimited Policy

Unlimited SSD hosting space may only be used for web files, active e-mail, and content of User Websites. However, please realize that there are many other users on the server. Unlimited SSD shared hosting space may not be used for file storage (whether of media, emails, or other data), including, as offsite storage of electronic files or email storage.

You are not allowed to use:

  •         File Upload / Sharing / Backup / Mirroring / Distribution / Archive sites.
  •         Sharing your account resources whether for free or for pay.
  •         Image Dumps / File Dumps.
  •         Storing copyrighted material of which you are not the owner.
  •         Storing content or media that is not related to an active website.
  •         Storing Video Sharing.
  •         Storing Mp3 Sharing.
  •         Backup Shared Hosting:

Your use of this service is at your sole risk. You are solely responsible for the security of any software/scripts installed in your account. You must maintain proper permissions to all folders and files in your website and should keep passwords and other login credentials safe. We advise you to use a strong password and keep changing them at least once in a month.

This service is provided to you as a courtesy. We are not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

Please download any cPanel backups and store them locally.

You are solely responsible for the security of any software/scripts installed in your account. You must maintain proper permissions to all folders and files in your website and should keep passwords and other login credentials safe. We advise you to use a strong password and keep changing them at least once in a month.

If your server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, you are responsible for the cost to rectify any damage done to your server and any other requirement affected by the security breach.

Shared hosting accounts can be used purely for web hosting alone. It cannot be used for backup for storing data, software distribution, storing large pdf files, high-resolution images etc. Content not used for a website cannot be stored in its space. Only normal contents such as HTML pages, scripts, images related to the website, the database can be hosted in a shared space. Audio/Video and high-resolution images storage are not allowed in shared accounts.

Any violation found or reported to any of the above clauses will result in account suspension or termination with or without notice.

 

Copyright Notice:

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of the website. Except to the extent provided by law, you must not use, copy, reproduce, republish, post, broadcast or transmit any part of the website or its content for any other purpose without our express prior written consent. This includes (but is not limited to) reproducing or storing any part of the website or any of its content in any other website or in any public or private electronic retrieval system or service.

Email and Spamming:

Unsolicited commercial advertisements (‘SPAM’) are not allowed in e-mail, and will likely result in service termination. We take a zero-tolerance approach to SPAM originating from its servers or for spam advertising of domains hosted within our network. If found, YOUR account may be suspended, if no action within 24 hours your account get termination and no refund.

NOTE – If YOU use the services of another provider to promote a website hosted by or through us (‘spamvertising’), then the provisions of the above policy shall apply as if the SPAM were sent through our servers.

Sites that are advertised using SPAM cannot be hosted on our servers.

 

Mailing Policy

The following are the general mailing policy used on our servers;

500 emails can be sent per hour. If you exceed beyond this limit, you will get a bounce back message. If you get such errors, please try sending after 1 hour.

A number of times you check to the mail server via POP3 / IMAP is restricted to 30. If you exceed this, you will get a failed login error. Connecting to mail server once in 10 mins is ideal.

Catch all or default email id must be set to fail. This is to avoid stacking of unnecessary spam mails in the server which finally results in a large number of inode creation in the file system. This ultimately results in disk failure.

 

System and Network Abuse

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

 

Viruses and Other Destructive Activities

Use of our services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for you to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use prounlimitedweb.com services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.

 

Resource Usage – Email Disk Usage

Stacking a large number of emails increases inodes and results in file system corruption. It also hinders various server level processes from functioning at normal load. Hence all emails have to be downloaded from the server then and there. Hosting accounts cannot be used as email storage space.

Your accounts such as personal, small biz and accounts under our server can use disk space up to 500 MB maximum including emails, website files, database etc. Failing to follow, the account will result in suspension or termination of that particular website.

 

Disk Space Usage

Only files required for the running of the website such as HTML, PHP etc can be hosted. Zip archives, downloads, videos, audio files and other software or warez downloads are strictly prohibited. Hosting space cannot be used for data storage or backup dumping. It cannot be used for file sharing, spam software downloads, software key downloads etc.

Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources, mail servers, Ftp servers, Http servers, SQL database servers) reserves the right to suspend that site immediately. This policy is only intended to prevent the misuse of our servers and to avoid interruption in services to other customers. You may be offered an option whereby we continue hosting the website for an additional fee or upgrade to a higher account. We will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting and E-Commerce account deemed to be adversely affecting server performance or network integrity will be suspended/terminated without prior notice.

 

 

The following are the list examples of activities that are not allowed to be hosted on any account;

  • Scripts running bots, spiders, port scanners, mail blasters
  • Gaming servers, IRC relays
  • Peer to Peer sharing, File sharing
  • Calling include files as a URL rather than as a local file
  • Running bit-torrent applications, trackers
  • A user may not exceed 20 % of total CPU usage for more than 100 seconds. Usually, the reasons for such a spike in usage are poorly written PHP, CGI, Perl or other scripts. If the CRON jobs are run, it must be scheduled at a minimum of 15 min once and not less than that. Running MySql queries for more than 15 seconds is not allowed.

Sites that attract DDOS attacks or automated attacks cannot be hosted in any of the accounts. If found to violate such a term, the account will be immediately suspended/terminated without prior notice. You have to immediately change the name servers out of our servers.

Inodes

Inode count in a particular account may not exceed 75000. A single inode represents a file in your website ( Includes image, files, emails etc). Frequent creation and deletion of inodes are also prohibited. Most of the cases inode generation are too high due to default or catch all mail ids. It is better to keep them as :fail: which will avoid emails getting stacked up in the server thus increasing inodes creation.

Backup

We are in NO way responsible, for the management and backup of all your and your data, and all updates, upgrades, emails, and patches to any software that you use in connection with our services. You agree that you are solely responsible for maintaining the backup of your website files, emails, database etc at your end.

 

General Backup Policy

This general backup policy is applicable only for those who have purchased backup plans exclusively. This does not apply for those who have not purchased backup plans exclusively.

Our backups run once in a week and the previous week’s backup will be overwritten. The backup is mirrored to a secondary drive. This is done automatically.

  • We do not verify or test whether individual items such as email, database, website contents of a particular website is backed up completely or not.
  • We will not be responsible for any incomplete backup of an account owing to the instance but not limited to crashed MySQL tables, disk usage of an account is more than 5 GB, too many files in email accounts etc.
  • We will not be responsible for the loss of backup due to virus infections, disk errors etc.
  • We do not backup any hosting accounts. You are solely responsible for maintaining your own backup of emails, files, databases etc.

 

Database Usage

Running queries which takes longer than 15 seconds are prohibited.

Mysql databases can be managed using PHPMyAdmin available in the hosting control panels. Remote accessing of MySql database using local applications or programs is not allowed.

MySQL database can be managed using web based control panel. Remote accessing of Mysql database is allowed only for static IP provided by the customer. Dynamic IPs cannot be allowed access to remote MySQL database. The number of static IPs allowed to access remote SQL is maximum 2. Remote SQL access is allowed only through MySQL studio and cannot be used by another local application. Accounts that are found to be abusing this term will be suspended/terminated immediately.

MySQL access via programs is allowed only for IPs within our network. Programs cannot access databases outside our network.

To avoid MySQL database abuse, the creation of SQL database in windows based control panels is disabled.

Database space is included along with the hosting account space. But to make sure that no single database monopolizes database server resource, any single database cannot be more than 150 Mb of space in shared hosting accounts. Sites that have databases which exceed such a limit will be offered with a higher level package wherein they can upgrade and keep using it. You are to either upgrade the account or cut down the usage in the database.

 

Payments, Billing & Pricing

It is your responsibility to intimate us about the payment & other details and make sure that a domain/account renewed. Domains/Accounts must be renewed at least 30 days prior to expiry to prevent last minute glitches, an act of God, issues at registry’s end etc.

It is your responsibility to make sure that correct and working email id is on file with us. We will send all email alerts about renewals, registration, transfers, offers as a courtesy by email. It is the responsibility of you to login to the member’s area and respective control panels to keep track of your account status.

All account fee must be paid in advance in full before the actual term. We will charge 15% of the account fee or $4, whichever is higher as a late fee.

No payment has to be sent to us directly. All payments must be paid directly to our PayPal Accounts. Accounts that are not renewed on time will be suspended/terminated immediately.

Our policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle except in exceptional cases such as volatility in FOREX and other factors which are not in our hands. We reserve the right to change pricing, resources, features of plans that are displayed on our websites.

 

Cancellations & Refunds

Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact us with proper payment details and account details. Cancellation requests must be received by us a minimum of fourteen (14) days prior to the end of your Billing Cycle.

We shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Service, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the Service or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the service. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation. You agree that we have no responsibility or liability including but not limiting to the deletion, corruption, loss or failure to store any messages or content/data maintained or transmitted by any of our Service. You acknowledge and agree that no compensation shall be payable whatsoever with respect to the aforesaid by us. We MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

 

Disclaimer

Our service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. We expressly disclaim any representation or warranty that our service will be error-free, secure or uninterrupted. No oral advice or written information was given to us, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. We will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

 

Force Majeure

We will not be liable for delays in its performance of the TOU or our services caused by circumstances beyond our reasonable control, including acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions (collectively .Force Majeure.). We will make reasonable efforts to reduce to a minimum and mitigate the effect of any Force Majeure. Notwithstanding anything contained elsewhere herein, nor will any event of Force Majeure suspend any obligation of customers for the payment of money due.

 

Construction and Interpretation

Wherever in this TOU, the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOU into sections/paragraphs and the insertion of headings/captions are for convenience of reference only and will not affect the construction or interpretation of the TOU. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOU.

 

Refund Policy

Your satisfaction is our top priority and we’re confident you’ll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel at any time for a refund as follows.

If you ordered yearly or monthly services (New Order), you must cancel within 30 days to receive a full refund on your hosting service.

Our money-back guarantee applies to hosting plans but does not apply to most add-on products, such as IP, given the unique nature of their costs.

All payments to us are non-refundable (unless covered by Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage.

We are confident that you’ll be pleased with our server performance and support. We seriously take care and maintain our reputation in our business so we’ll probably ask you why you are leaving, but you will get a refund of hosting fees ( The remainder of the term) within 72 hours of requesting it.

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